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SHRM Lead, Enterprise Relationship Director in Alexandria, Virginia

Lead, Enterprise Relationship Director

1800 Duke St, Alexandria, VA 22314, USA

Req #234

Thursday, September 23, 2021

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

Reporting to the Senior Vice President of Membership, the Enterprise and Executive Relationship Director position leads SHRM’s relationships with enterprise and executive members. The position serves as the regional senior account representative, serving as a single point of contact as strategic, trusted advisor in building relationships inside SHRM and with the Executive and Enterprise Members to drive SHRM goals and objectives. This role focuses on delivering value-added servicing to members to increase engagement and satisfaction, ideally increasing membership retention and acquisition, increasing sales of products and services, and promoting SHRM’s strategic initiatives with these key member segments (enterprise and executive Overall, the position focuses on relationship account management, service delivery, business operations, business development, advising, and public speaking through a comprehensive support and service strategy.

Your Day:

  • Serves as the key account representative with each Enterprise and Executive Member – representing the primary communication channel to our Enterprise and Executive Members and ensuring that their organizational needs are met while achieving the Society’s objectives in member acquisition, retention as well as the delivery of other SHRM products, services, and programs.

  • Maintains and coordinates with internal SHRM team members and Executive Advisors (manage senior client relationships) to provide support, advice, and guidance to address the workplace challenges of Enterprise and Executive members.

  • Executes a comprehensive, proactive, servicing strategy working collaboratively with the Director of Corporate Partnerships (DCP) (enterprise sales team), Marketing, and other departments to provide a comprehensive personalized support to assist the organization in meeting its workplace challenges.

  • Manages and executes delivery of products and services to Enterprise and Executive Members by working collaboratively with internal product departments and SHRM’s Customer Experience Team (CX).

  • Conducts the on-boarding and enrollment process for Enterprise and Executive Members.

  • Work with members of SHRM’s research and editorial functions to curate high-quality, relevant and timely content (news, articles, presentations, trends, data) to engage Enterprise and Executive members.

  • Facilitate membership connections – other members, SHRM chapters (affiliates).

  • Drive impact with members to meet objectives in member acquisition, retention, and delivery of other SHRM products, services, and programs. Review product and membership benefit utilization with clients during regular strategy conversations (quarterly business reviews).

  • Provide presentations and demos on SHRM programs, products and services to our Enterprise and Executive Members to raise awareness of SHRM capabilities to address our members’ organizational needs.

  • Recognize business development opportunities. Partner with the DCPs to capitalize on opportunities and execute a renewal strategy for Enterprise and Executive Members.

Must Haves:

  • Bachelor’s degree in Business Management, Human Resources, Marketing, or similar field or high school diploma (GED) with extended, equivalent, relevant experience required.

  • Over 6 years of work-related experience in an association, non-profit organization, or business managing client relationships and/or service delivery. Experience developing and executing a plan with a proven track record of leading others in cross-functional teams.

  • Experience working with B2B, corporate or enterprise clients or customers is preferred but not required.

  • Experience working with volunteers is preferred but not required.

  • Relationship Management- Proven results in member or customer acquisition and retention, and account relationship management through a comprehensive personalized support and service strategy.

  • Product and Solution Architect - Ability to gain a thorough understanding of SHRM membership, products, and services and to collaborate closely with internal stakeholders who have delivery responsibility for SHRM offerings. Ability to bundle these offerings in impactful and value-added ways to address SHRM’s clients’ organizational needs.

  • External Trusted Advisor, Internal Team Leader - Excellent member and customer service focus with the ability to influence and/or persuade stakeholders. Must be diplomatic, team-oriented, and sensitive to the needs of members and staff to work across a large organization, secure resources, build relationships and identify opportunities is essential.

  • Project Management - Strong management, leadership, and organizational skills with demonstrated experience in project management efforts and executing an overall strategy.

  • Communication Proficiency - Excellent oral and written communication and interpersonal skills, including experience in giving public presentations or speaking activities.

  • Problem Resolution - Creative approaches to problem solving are required. Ability to identify recurring problems, provide solutions, and recommend internal process enhancements.

  • Leadership - Demonstrated ability to work within a team environment, delegate responsibilities, drive accountability, and deliver to internal and external customers at all levels.

  • Agile, Accountable - Demonstrated ability to execute on strategic objectives and goals, meet deadlines and work independently, and possess strong organizational skills. Ability to simultaneously coordinate a variety of complex projects and work within activity program deadlines is needed.

  • Technical Competency - Proficient experience in using various software programs including Microsoft Office Suite, SharePoint, NetSuite, Salesforce, or similar CRM software.

  • Vendor Management - Experience in working with and managing outside vendors is essential

  • Candidates must have a proven commitment to SHRM's six Guiding Principles:

  • Bold Purpose

  • Excellence & Accountability

  • Flexibility & Agility

  • Smart & Curious

  • Collaborative Openness

  • Push Back to Move Forward

Physical Requirements

  • Must be able to perform essential duties satisfactorily with reasonable accommodations.

  • Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment

  • Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment.

  • Travel Required: Occasional 0-10%

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

  • Job Family Membership

  • Job Function SHRM Products & Services

  • Pay Type Salary

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  • 1800 Duke St, Alexandria, VA 22314, USA