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SHRM Senior eLearning Systems Administrator in Alexandria, Virginia

Senior eLearning Systems Administrator

1800 Duke St, Alexandria, VA 22314, USA

Req #29

Wednesday, September 16, 2020

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

The Senior Specialist, eLearning Systems Administrator contributes to the delivery of SHRM’s eLearning products and the online portion of SHRM Specialty Credentials. The SHRM eLearning product portfolio includes products that serve individuals and corporate clients. These self-paced and blended learning products help HR professionals develop their professional skills, knowledge, and competencies, in turn, supporting the advancement of the HR profession. In this capacity, the Senior Specialist, eLearning Systems Administrator serves as the primary administrator for the LMS set-up, customization and functionality, coordinates with internal and external partners on product set-up and roll-out, contributes to corporate eLearning sales by creating custom catalogs and learning plans, and is supporting the eLearning Help Desk.

The Senior Specialist supports SHRM’s Manager of eLearning to meet product revenue targets by effectively managing the growing portfolio of products in the LMS, while serving our customers to ensure the highest level of customer support and satisfaction with SHRM Education products and programs. Additionally, the Senior Specialist is an important partner in supporting the corporate clients and B2B service delivery.

Your Day:

Content Management

  • Plays a key role in managing over 100 individual eLearning products, SHRM Specialty Credentials, custom learning plans for corporate clients, and other SHRM products delivered through the LMS (SHRM eLearning Portal).

  • Uploads and updates course packages (SCORM, AICC, etc.), sets up quizzes and assessments, creates custom dashboards and corresponding graphics, manages permissions and user accounts, creates custom reports, and leads the implementation of technical enhancements offered by the LMS.

  • Updates SHRMStore product pages and product descriptions on the LMS. Creates and uploads product tiles, banners, logos, and any other relevant images to the LMS and the SHRMStore.

  • Internally, collaborates with Customer Experience, Events, Creative, and Certification Departments and serves as a liaison with our internal Technology team.

  • Externally, responsible for implementing LMS upgrades and communication with the LMS vendor and their technical team on resolving technical issues related to the LMS functionality and product set-up. Monitors updates from the LMS vendor on new releases and caries out the deployment of new tools and features.

Help Desk

  • Contributes to the successful operations of the eLearning Help Desk by assisting the Customer Experience team with troubleshooting technical issues related to the LMS or user experience. Serves as the point of contact for all external and internal stakeholders on the LMS functionality and best practices.

  • Creates and consistently updates all LMS-related documentation, including end user manuals, FAQ documentation, and internal guides. Trains and guides the Customer Experience and eLearning Help Desk teams to ensure all customer inquiries are resolved effectively and efficiently.

Product Development and Launch

  • Supports the Manager of eLearning to expand the SHRM eLearning portfolio by providing innovative eLearning solutions, supporting all technical aspects of new course set-up in the LMS, providing ideas for product enhancements, and managing the relationship with partner LMS teams.

  • Responsible for managing platform widgets to ensure fidelity of the product roadmap, assisting with the set-up and UAT of new course packages.

User Engagement

  • Responsible for facilitating the user experience within the LMS by posting relevant updates about new LMS features, the mobile app, new product releases and other important announcements to drive user engagement and ensure their satisfaction with SHRM Education products and programs.

  • Generates content usage reports and provides periodic analysis of user data for courses, catalogs, learning plans and other products delivered through the LMS. Manages the creation of course evaluations within the LMS to gauge learner satisfaction and experience with the platform and our offerings.

LMS Operations

  • Maintains detailed and up-to-date LMS set-up and process documentation.

Must Haves:

  • Bachelor’s degree or three years of LMS management experience.

  • Two or more years of experience in LMS system management (Please specify your LMS platform experience in your application).

  • Two or more years of experience in digital product development, online training, or virtual education.

  • Two or more years of experience working with SCORM training materials and packages.

  • Two or more years of experience creating learning plans, course catalogs, assessments in an LMS.

  • Software knowledge: Learning Management Systems; NetSuite; Salesforce; SCORM/AICC packages.

  • Strong communication skills both written and verbal.

  • Ability to develop and follow multifaceted project plans.

  • Ability to prioritize and respond to emerging business needs promptly.

  • Ability to work with cross-functional teams in a collaborative manner.

  • Strong project management, organizational and problem-solving skills.

  • Solid customer service commitment: resourceful, team-oriented and responsive to the needs of SHRM members, customers and staff.

  • Strong computer software skills, including demonstrated proficiency in the LMS management and Microsoft Office Suite.

  • Ability to act as the LMS subject matter expert, including recommendations on best practices on LMS functionality ( i.e. reporting; automated email notifications; curricula;uploading, updating/versioning and retiring content).

  • Provide troubleshooting support for LMS issues both internally and externally.

  • Review and maintain accurate process documentation.

Let us know if you have:

  • Bachelor’s degree in IT or Project Management.

  • Transitioning LMS or other content management systems.

  • LCMS systems.

  • Coding and categorizing content.

  • Consolidating existing content and making recommendations for removal based on data.

  • Working with external partner content and platform integration (APIs)

  • Software knowledge: HTML or Javascript; Articulate Storyline or other eLearning authoring tools; Graphic editing; Adapt.

  • Provide recommendations on opportunities to improve or streamline systems.

  • Establish consistent practices and processes.

  • Work independently and in teams.

Physical Requirements

  • Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

  • May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information.

  • Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.

  • Moderate lifting is required. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects.

Work Environment

  • Work is regularly performed in a professional office environment and routinely uses standard office equipment.

  • This job requires occasional travel 0-10%.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

  • Job Family Technology - Service Desk

  • Pay Type Salary

  • 1800 Duke St, Alexandria, VA 22314, USA

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