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SHRM Spec, eLearning Systems Administrator in Alexandria, Virginia

Overview

The Specialist, eLearning Systems Administrator contributes to the delivery of SHRM’s eLearning products and the online portion of SHRM Specialty Credentials. The SHRM eLearning product portfolio includes products that serve individuals and corporate clients. These self-paced and blended learning products help HR professionals develop their professional skills, knowledge, and competencies, in turn, supporting the advancement of the HR profession. In this capacity, the Specialist, eLearning Products serves as the primary administrator for the LMS, coordinates with internal and external partners on new product set-up and roll-out, contributes to corporate eLearning sales by creating custom catalogs and learning plans, and is responsible for the eLearning Help Desk. The Specialist supports the Manager of eLearning Products to meet product revenue targets by effectively managing the growing portfolio of products in the LMS (Docebo), while serving our customers to ensure the highest level of customer support and satisfaction with SHRM eLearning. Additionally, the Specialist is an important partner in cross-department sales and marketing efforts.

Responsibilities

Your Day:

Product Management

  • Plays a key role in managing over 100 individual eLearning products, SHRM Specialty Credentials, custom learning plans for large corporate clients, and other SHRM products delivered through the LMS (SHRM eLearning Portal/Docebo).

  • Uploads and updates course packages (SCORM, AICC, etc.), sets up quizzes and assessments, creates custom dashboards and corresponding graphics, manages permissions and user accounts, and leads the implementation of technical enhancements offered by the LMS (Docebo).

  • Updates SHRMStore product pages as well as creates and upload product tiles, banners, logos, and any other relevant images to the LMS and the SHRMStore.

  • Internally, collaborates with Customer Care, Events, Creative, and Certification Departments and serves as a liaison with our internal Technology team.

  • Externally, responsible for implementing LMS upgrades and communication with the LMS vendor and their technical team on resolving technical issues related to the LMS functionality and product set-up.

Help Desk

  • Serves as the primary LMS point of contact for all external and internal customers and manage the eLearning Help Desk by troubleshooting LMS-related issues and responding to both email and phone inquiries from eLearning customers daily.

  • Creates and consistently updates all LMS-related documentation, including end user manuals, FAQ documentation, and internal guides.

Product Development and Launch

  • Supports the Manager of eLearning to expand the SHRM eLearning portfolio by providing innovative eLearning solutions, supporting all technical aspects of new course set-up in the LMS, providing ideas for product enhancements, and managing the relationship with partner LMS teams.

  • Responsible for managing platform widgets to ensure fidelity of the product roadmap, assisting with the production of new course packages, and working with market research to share important data points with the department.

User Engagement

  • Responsible for facilitating the user experience within the LMS by posting relevant updates about new LMS features, the mobile app, brand-new products and other important announcements to drive user engagement and ensure their satisfaction with SHRM eLearning products.

  • Generates content usage reports and provide periodic analysis of user data for individual courses, catalogs, learning plans and other products delivered through the LMS. In collaboration with the Manager of eLearning, link the LMS to the third-party survey platform to implement evaluations gauging learner satisfaction and experience with the platform.

Strategic Planning and Operations

  • Serves as an important player in the business unit by collecting, summarizing and reporting product specific metrics tracked by the LMS and other systems used for eLearning service delivery.

Qualifications

Must Haves:

  • Bachelor’s degree or three years of LMS management experience.

  • One to three years of LMS management experience (Docebo or one of the mainstream LMS platforms).

  • One to three years of experience in digital product development, online training, or virtual education.

  • Software knowledge: Adobe Photoshop (or other graphics editing software), Adobe Dreamweaver (or other HTML editing software); Articulate Storyline, Learning Management Systems; NetSuite, Salesforce, Use of audio & video editing software helpful.

  • Strong communication skills both written and verbal.

  • Ability to develop and follow multifaceted project plans.

  • Strong organizational and problem-solving skills.

  • Business acumen with interest or demonstrated ability to make data-driven decisions.

  • Solid customer service commitment: resourceful, team-oriented and responsive to the needs of SHRM members, customers and staff.

  • Strong computer software skills, including demonstrated proficiency in Microsoft Office Suite.

Let us know if you also have:

  • Bachelor’s degree in IT or Project Management.

  • In-depth knowledge and experience of Docebo

  • Knowledge and experience in Adult Learning, Education or Human Resources.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects. Moderate lifting is required. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment. This job requires occasional travel 0-10%.

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: accessibility@shrm.org or TDD (703) 548-6990.

Category Education Products

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