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SHRM Specialist, Training & Client Relations in Alexandria, Virginia

Specialist, Training & Client Relations

1800 Duke St, Alexandria, VA 22314, USA

Req #215

Thursday, October 7, 2021

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

The Training and Client Relations Specialist will support the Enterprise Sales team within the Global Business Development Department. The Specialist supports the growth in sales of SHRM’s enterprise products and services to existing and new corporations, government agencies, and association clients. The Specialist also promotes the bundling of SHRM products and services with clients to help support the organization’s enterprise sales channel and business to business goals.

Your Day:

  • Manage an existing pool of clients that are current purchasers of SHRM’s products, and services, including but not limited to: team training, eLearning and Seminars, Enterprise Membership, Conference Attendance, and other education products. Increase sales of other relevant SHRM training programs, products and services to existing clients.

  • Establish new relationships with clients to generate revenue through the sale of products and services.

  • Use a consultative sales process to engage and convert potential clients to purchasing clients.

  • Manage both inbound opportunities and active outreach to the marketplace. Regularly provide feedback to the Marketing team for new campaigns and updates to marketing materials.

  • Track daily activity and report on opportunity pipeline using Salesforce and internal tracking spreadsheets.

  • Prepare weekly operating reports by collecting and verifying clients contracted data into spreadsheets.

  • Manage the negotiations and contract compliance with SHRM Legal.

  • Work cross-departmentally within SHRM, and extensively with SHRM program instructors, and clients, to ensure the successful delivery of programming, products and services to clients.

  • Field and complete Request for Proposal’s, Final Random Inspection’s, etc.

  • Reach and exceed revenue and program target numbers.

  • Provide superior client support and services as measured by the TMSI score.

  • Identify meaningful content trends to assess potential new programming and competitor activity.

  • Collaborate with peers to identify opportunities to cross-market and sell SHRM products and services.

  • Support overall marketing and communication efforts in support of all departmental initiatives.

  • Support forecasting efforts.

  • Other duties and projects as assigned.

Must Haves:

  • Bachelor's Degree

  • 3 years experience in a professional services environment conducting sales, consulting, account management, or business development is essential.

  • Experience with Salesforce or other CRM.

  • Experience in a revenue generating position.

  • Excellent oral and written communication skills, both listening and speaking in a persuasive manner to internal stakeholders and most importantly to existing and potential clients.

  • Excellent presentation skills, both to small and large groups of individuals at varying levels within an organization.

  • Excellent decision making, problem solving and critical thinking skills.

  • Excellent proposal creation skills.

  • Ability to handle multiple tasks and opportunities at once in an organized manner, with the ability to complete tasks within critical, client-centric deadlines.

  • Ability to work closely with a manager in a team setting.

  • Ability to proficiently use various software programs; MS Word, PowerPoint, Outlook, and Excel, and Salesforce.

Physical Requirements

  • Work is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

  • Must be able to perform essential duties satisfactorily with reasonable accommodations.

Work Environment

  • Work is regularly performed in a professional office environment and routinely uses standard office equipment.

  • Travel Required: Occasional 0-10%

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

  • Job Family Program Management

  • Job Function Sales

  • Pay Type Salary

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  • 1800 Duke St, Alexandria, VA 22314, USA