Sr Specialist, Solutions Architect

1800 Duke St, Alexandria, VA 22314, USA

Req #436

Tuesday, August 9, 2022

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

The Enterprise Solutions Architect (ESA) is responsible for working with SHRM sales teams to understand enterprise member/customer needs and adapting the SHRM solution set to create appropriate solution offerings specific to individual enterprise needs. This position is the foremost Sales team authority on SHRM product and service solution components and provides feedback to SHRM product owners regarding customer reactions and suggested product innovations and evolution.

Responsibilities:

• Advise SHRM Enterprise Solutions partners on the latest best practices in HR, people and talent. Speaks passionately and with purpose to client partners.

• Develops a deep knowledge of SHRM enterprise solution packages and offerings, and the components that comprise those offerings.

• Participates in SHRM Sales team meetings with enterprise members and clients to develop an understanding of specific client needs.

• Partner with cross-functional teams to create, develop and close SHRM enterprise proposals.

• Assesses client reaction to SHRM proposals and adapts future proposal efforts accordingly.

• Participates in post-implementation assessments with clients to determine the effectiveness of SHRM solutions and adapt future solution proposals accordingly.

• Works with SHRM product owners in the product development lifecycle to guide and shape future product development and evolution based on client requirements and feedback.

• Lead new product activations for customized client proposals.

• Support the design of new enterprise experiences, such as at conferences and events.

• Track & analyze enterprise needs and convert them into product development.

• Other duties and projects as assigned

Education & Experience Requirements

• Bachelor’s and/or advanced degree in Human Resources, Industrial/Organizational Psychology, or related field; or extensive relevant experience

• 5+ years of professional experience working to develop HR-related products, or human capital consulting experience

• Preferred

• Solid experience interacting with senior level clients/management, including presentation of complex concepts, negotiating difficult situations and developing solutions

• Demonstrated influencing abilities, public speaking, social media presence is highly desirable

Certifications

• SHRM-CP/SCP certification preferred

Knowledge, Skills & Abilities

• Strong client interaction skills.

• Excellent written and oral communication skills.

• Excellent analytic skills, with the ability to synthesize customer requirements based on accumulated information and data.

• Strong listening skills in the context of consultative interviewing and selling.

• Demonstrated ability to communicate and interact effectively with senior client personnel.

• Strong teamwork orientation.

• A future orientation – demonstrated ability to anticipate and incorporate future trends and developments into SHRM offerings.

• Gets people excited; you are in it to win it; you are passionate about mobilizing and inspiring organizations into building better workplaces

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations.

Work environment

Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

• Job Family Business Development

• Job Function Sales Development

• Pay Type Salary

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• 1800 Duke St, Alexandria, VA 22314, USA